Frequently asked questions
Are the bags handmade?
Yes. Every SORA bag is carefully handmade, meaning each piece is unique. Slight variations in the beading, shape or colour placement are a natural part of the handmade process.
What are the bags made from?
Our bags are created using high-quality acrylic beads and durable nylon fishing line. The beads are imported from Nigeria.
How much can the bag hold?
SORA bags are designed to carry your everyday essentials, such as your phone, keys, cardholder and lip products. Please avoid overfilling or carrying heavy items, as this may place pressure on the beading.
Are the bags heavy?
As our bags are made from acrylic beads, they have a little weight to them. However, they are designed to remain comfortable to carry.
Are the bags waterproof?
No. Please keep your SORA bag away from water and excessive moisture to protect the beads, colour and structure.
How should I care for my bag?
Store your bag in the dust bag provided and keep it away from prolonged sunlight, heat, perfume, oils, creams and harsh chemicals. Gently clean it using a soft, dry cloth.
Store your bag in the dust bag provided and keep it away from prolonged sunlight, heat, perfume, oils, creams and harsh chemicals. Gently clean it using a soft, dry cloth.
Will the colour of my bag fade?
To help preserve the colour of the beads, avoid prolonged exposure to direct sunlight, heat, perfumes, oils and cleaning products.
Store your bag in the dust bag provided and keep it away from prolonged sunlight, heat, perfume, oils, creams and harsh chemicals. Gently clean it using a soft, dry cloth.
How long will my order take to arrive?
To help preserve the colour of the beads, avoid prolonged exposure to direct sunlight, heat, perfumes, oils and cleaning products.
Please allow 2–4 working days for your order to be processed and dispatched. Delivery times will depend on the shipping service selected.
Do you deliver internationally?
To help preserve the colour of the beads, avoid prolonged exposure to direct sunlight, heat, perfumes, oils and cleaning products.
We currently deliver to the UK only. Any customs fees or import charges are the customer’s responsibility.
How will my bag be packaged?
Your SORA bag will arrive carefully packaged and protected inside a dust bag, making it perfect for gifting or storing safely.
We currently deliver to the UK only. Any customs fees or import charges are the customer’s responsibility.
Do you accept custom orders?
Custom orders are currently unavailable. Any future updates regarding custom orders will be announced on our Instagram page.
We currently deliver to the UK only. Any customs fees or import charges are the customer’s responsibility.
What happens if a bag is sold out?
Custom orders are currently unavailable. Any future updates regarding custom orders will be announced on our Instagram page.
Our bags are handmade in limited quantities. Restocks will be announced on our Instagram page, so turn on your post notifications to avoid missing out.
Can I return or exchange my bag?
Returns and exchanges are accepted within 14 days, provided the bag is unused and returned in its original packaging.
Our bags are handmade in limited quantities. Restocks will be announced on our Instagram page, so turn on your post notifications to avoid missing out.
What should I do if my bag arrives damaged?
Please contact us within 48 hours of receiving your order and include your order number, photos of the packaging and clear photos of the damage. We’ll be happy to help.
Our bags are handmade in limited quantities. Restocks will be announced on our Instagram page, so turn on your post notifications to avoid missing out.